Program Roadmap

1. Program at a Glance

2. The Roadmap: Three Learning Tracks

3. Module-by-Module Breakdown

Module 1: Introduction

An overview of the CPHQ certification, why it matters in healthcare, eligibility and the exam content outline.

Lesson plan

• What is CPHQ and why it is important for healthcare

• Benefits of CPHQ certification

• Eligibility requirements

• Objectives of CPHQ certification

• CPHQ examination content outline

What you will learn

• The importance of CPHQ in improving healthcare quality and patient outcomes

• The certification process and exam structure

• How to build a structured study plan to pass the exam

• How to use the certification for career growth

Module 2: Strategic Leadership

The fundamentals of leadership, organisational structures and governance in healthcare.

Lesson plan

• Leadership concept

• Leadership vs management

• Characteristics of a leader

• Leadership styles and values

• Organisational structure

• Governance body – roles and responsibilities

What you will learn

• Leadership styles and their role in healthcare management

• Roles of governance bodies, including CEOs and quality councils

• SWOT analysis and strategic planning models

• Aligning mission, vision and values with quality improvement goals

Module 3: Patient Safety Management – Risk Management & AHO

Risk management principles and how to integrate them into patient safety.

Lesson plan

• Defining risk management

• Risk management process overview

• Various risks

• Proactive vs reactive approaches

• Traditional risk vs enterprise risk

• Components of risk management

• Types of errors

What you will learn

• Identifying and categorising healthcare risks and errors

• Root Cause Analysis (RCA) and the Swiss Cheese Model

• Developing risk management plans to improve patient safety

• Using proactive methods to reduce incidents

Module 4: Financial Management & Utilization Management

Financial concepts for healthcare quality and resource utilisation.

Lesson plan

• Defining financial management

• Types of budgets and costs

• Cost-benefit analysis

• Return on investment (ROI)

• Cost-effectiveness analysis

• Productivity index

• Cost of quality

What you will learn

• Budgeting, cost-benefit analysis and ROI

• Activity-based costing and profit ratio margin

• Calculating ROI to justify quality improvement investments

• Utilisation management for discharge planning and care coordination

Module 5: People Management

Motivating and empowering teams, decision-making and managing change.

Lesson plan

• Leaders as motivators

• Participative management and its components

• Empowerment

• Decision-making

• Problem-solving

• Change management

What you will learn

• Techniques for motivating and empowering teams

• Decision-making and problem-solving frameworks

• Change management models such as Kotter's 8-Stage Process

• Team development stages and conflict resolution

Module 6: Performance Improvement & Information Management

Quality improvement methodologies and using information for decision-making.

Lesson plan

• Xerox benchmarking

• PDCA (Plan-Do-Check-Act) / Deming cycle

• Lean methodology and value stream mapping

• Six Sigma

• Information management

• Knowledge cycle

• Risk adjustment

What you will learn

• Applying PDCA, Six Sigma and Lean to healthcare processes

• Brainstorming, prioritisation and process mapping tools (Fishbone, FMEA)

• Data-driven decision-making for quality initiatives

Module 7: Information Management Statistics

Statistical tools for measuring healthcare quality.

Lesson plan

• Understanding ratios, rates and proportions

• Morbidity, incidence, prevalence and mortality rates

• Data vs information

• Case report and case series data analysis

• Understanding variation

What you will learn

• Data types and descriptive statistics (mean, median, variance)

• Data collection and sampling techniques

• Significance tests such as T-tests and ANOVA

• Using run charts to monitor trends over time

Module 8: Data Analysis with Statistical Process Control (SPC) Charts

Using Shewhart charts to monitor and improve healthcare processes.

Lesson plan

• Elements of Shewhart charts

• Underlying theory of SPC charts

• Rules for identifying special cause variation

• Application of SPC charts to measures

What you will learn

• Selecting the right SPC chart for your data type

• Identifying special cause variation and ensuring process stability

• Developing control measures to maintain quality standards

4. Tools You Will Learn

5. Need Help?

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