# Program Roadmap 1. PROGRAM AT A GLANCE Item Details Format Instructor-led training Duration 8 weeks, 40 hours Schedule Weekdays or weekends Structure 8 modules in 3 learning tracks Outcome Prepared to sit the CPHQ exam 2. THE ROADMAP: THREE LEARNING TRACKS Track Modules Purpose Foundations & Leadership 1. Introduction; 2. Strategic Leadership; 5. People Management Understand CPHQ and lead people and organisations Safety, Finance & Improvement 3. Patient Safety & Risk Management; 4. Financial & Utilization Management; 6. Performance Improvement & Information Management Manage risk, resources and quality improvement Data & Statistics 7. Information Management Statistics; 8. Data Analysis with SPC Charts Measure, analyse and monitor healthcare quality 3. MODULE-BY-MODULE BREAKDOWN MODULE 1: INTRODUCTION An overview of the CPHQ certification, why it matters in healthcare, eligibility and the exam content outline. Lesson plan * What is CPHQ and why it is important for healthcare * Benefits of CPHQ certification * Eligibility requirements * Objectives of CPHQ certification * CPHQ examination content outline What you will learn * The importance of CPHQ in improving healthcare quality and patient outcomes * The certification process and exam structure * How to build a structured study plan to pass the exam * How to use the certification for career growth MODULE 2: STRATEGIC LEADERSHIP The fundamentals of leadership, organisational structures and governance in healthcare. Lesson plan * Leadership concept * Leadership vs management * Characteristics of a leader * Leadership styles and values * Organisational structure * Governance body – roles and responsibilities What you will learn * Leadership styles and their role in healthcare management * Roles of governance bodies, including CEOs and quality councils * SWOT analysis and strategic planning models * Aligning mission, vision and values with quality improvement goals MODULE 3: PATIENT SAFETY MANAGEMENT – RISK MANAGEMENT & AHO Risk management principles and how to integrate them into patient safety. Lesson plan * Defining risk management * Risk management process overview * Various risks * Proactive vs reactive approaches * Traditional risk vs enterprise risk * Components of risk management * Types of errors What you will learn * Identifying and categorising healthcare risks and errors * Root Cause Analysis (RCA) and the Swiss Cheese Model * Developing risk management plans to improve patient safety * Using proactive methods to reduce incidents MODULE 4: FINANCIAL MANAGEMENT & UTILIZATION MANAGEMENT Financial concepts for healthcare quality and resource utilisation. Lesson plan * Defining financial management * Types of budgets and costs * Cost-benefit analysis * Return on investment (ROI) * Cost-effectiveness analysis * Productivity index * Cost of quality What you will learn * Budgeting, cost-benefit analysis and ROI * Activity-based costing and profit ratio margin * Calculating ROI to justify quality improvement investments * Utilisation management for discharge planning and care coordination MODULE 5: PEOPLE MANAGEMENT Motivating and empowering teams, decision-making and managing change. Lesson plan * Leaders as motivators * Participative management and its components * Empowerment * Decision-making * Problem-solving * Change management What you will learn * Techniques for motivating and empowering teams * Decision-making and problem-solving frameworks * Change management models such as Kotter's 8-Stage Process * Team development stages and conflict resolution MODULE 6: PERFORMANCE IMPROVEMENT & INFORMATION MANAGEMENT Quality improvement methodologies and using information for decision-making. Lesson plan * Xerox benchmarking * PDCA (Plan-Do-Check-Act) / Deming cycle * Lean methodology and value stream mapping * Six Sigma * Information management * Knowledge cycle * Risk adjustment What you will learn * Applying PDCA, Six Sigma and Lean to healthcare processes * Brainstorming, prioritisation and process mapping tools (Fishbone, FMEA) * Data-driven decision-making for quality initiatives MODULE 7: INFORMATION MANAGEMENT STATISTICS Statistical tools for measuring healthcare quality. Lesson plan * Understanding ratios, rates and proportions * Morbidity, incidence, prevalence and mortality rates * Data vs information * Case report and case series data analysis * Understanding variation What you will learn * Data types and descriptive statistics (mean, median, variance) * Data collection and sampling techniques * Significance tests such as T-tests and ANOVA * Using run charts to monitor trends over time MODULE 8: DATA ANALYSIS WITH STATISTICAL PROCESS CONTROL (SPC) CHARTS Using Shewhart charts to monitor and improve healthcare processes. Lesson plan * Elements of Shewhart charts * Underlying theory of SPC charts * Rules for identifying special cause variation * Application of SPC charts to measures What you will learn * Selecting the right SPC chart for your data type * Identifying special cause variation and ensuring process stability * Developing control measures to maintain quality standards 4. TOOLS YOU WILL LEARN Category Tools Quality improvement Brainstorming, affinity diagram, cause-and-effect (Fishbone), 5 Whys, Pareto analysis, scatter diagram, FMEA, prioritisation matrix Statistical & data analysis Shewhart (SPC) charts and rules, run charts, histograms, bar charts, pie charts, scatter plots, Delphi technique Process improvement PDCA, PDSA, Six Sigma, Lean & value stream mapping, process flow mapping, deployment chart, activity network diagram Strategic SWOT analysis, force field analysis, strategic planning models, storyboards, visual management boards Statistical testing T-test, Z-test, Chi-square test, ANOVA Epidemiological & sampling Data sampling methods, non-probability sampling, morbidity and mortality analysis 5. 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